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Global Customer Service

Whether you’re manufacturing bread in Europe or distilled spirits in South America, our global customer service team is here to help. Our support network spans across every continent, with competence centers located in the United States and France, 45+ worldwide agents, and 15+ service centers. From project kickoff to continued support, an agent from Shick Esteve is available 24/7 for service, site audits, and preventative maintenance.

Have an ordering or technical question?
Please contact our Global Customer Service team
+1 (877) 744-2587

The Shick Esteve Promise

Our clients mean everything to us, which is why we’ve built our Shick Esteve Promise on a foundation that puts you first. Our global customer service team vows to deliver the highest value food manufacturing products and reliable production processes, all with flawless project execution.

World-Wide Service Provider

  • Project Support
    • Installation Support
    • Post-Project Support
  • Preventive Maintenance

Installation and Post-Project Support

With global, 24/7 customer service and on-site service teams, you’ll enjoy a highly accessible support network and complete project management from project kickoff to system wellness. Our project managers act as advocates for our customers, coordinating design, installation, training, and aftermarket support. During design, our engineers take your vision and develop the best automation solutions for your unique business needs, be it liquid ingredient storage or pneumatic conveying. After manufacturing and delivery, our site services team will use their knowledge of your specific processes to supervise installation and system start-up with minimal interruption to your facility’s operations. Even after installation, training, and pre-production testing, we’ll be hands-on with continued support and preventative maintenance.

Project Timeline

Global Customer Service Circle Eight Phase Chart
Interested In Hearing More?Contact Us

Our Global Customer Service Network

This post is also available in: French